1. Introduction
The Company SurpaTex LLC, based in Texas, United States, is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data in compliance with applicable federal and state laws, including the Texas Data Privacy and Security Act and the Federal Trade Commission Act (FTC Act). It is also designed to be adaptable to future privacy regulations such as the California Privacy Rights Act (CPRA) and the General Data Protection Regulation (GDPR).
2. Company Information and Contact Details
SurpaTex LLC
- Address: 4619 DIETRICH RD, SAN ANTONIO, TEXAS 78219.
- Email: privacy@surpatex.com
- Phone: (210) 580-6016
For any questions or to exercise your privacy rights, please contact us using the information above.
3. Personal Data We Collect
We collect personal data necessary to provide, manage, and improve our services. The types of information we collect include:
- Identification and Contact Information: Name, address, phone number, and email address.
- Property Information: Size, location, and condition of the property serviced.
- Payment Details: Limited information depending on payment method (e.g., last four digits of credit card, billing address).
- Service Preferences: Specific instructions or preferences related to the services requested.
How We Collect Your Data
We gather personal data through:
- Web forms on our official website
- Email communications
- Telephone conversations
- In-person interactions during service delivery
4. Purpose and Legal Basis for Data Processing
We process your personal data to:
- Provide and manage maintenance, cleaning, and waste collection services
- Communicate with you regarding your service and account
- Process billing and payments
- Comply with legal obligations
- Conduct limited marketing communications, where permitted by law
The legal basis for processing your data includes performance of a contract, legitimate business interests, and compliance with legal obligations.
5. Sharing of Personal Data
SurpaTex LLC does not sell or share your personal data with third parties except in the following circumstances:
- To comply with legal or regulatory obligations
- To trusted service providers essential to our operations, such as payment processors, digital signature providers, and IT service vendors, all under strict confidentiality agreements
6. Data Security Measures
We implement robust technical, organizational, and administrative safeguards to protect your data, including:
- Use of secure platforms and encryption for data transmission and storage
- Controlled access to personal data within our team
- Employee and vendor confidentiality policies
- Regular security reviews and updates
7. Your Rights Regarding Personal Data
You have the right to:
- Access your personal data
- Request corrections to inaccurate or incomplete data
- Request deletion of your data when no longer necessary or if processing is unlawful
- Object to the processing of your data for legitimate reasons
- Withdraw consent where processing is based on consent
To exercise these rights, please submit your request via email to privacy@surpatex.com or through our website contact form. We will respond within 15 business days.
8. Cookies and Tracking Technologies
SurpaTex LLC does not use cookies or tracking technologies on its website.
9. International Data Transfers
Currently, all personal data is stored and processed within the United States. Should SurpaTex LLC engage in international data transfers in the future, we will ensure appropriate safeguards are in place in compliance with applicable laws.
10. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Upon termination of services or upon request (if applicable), we will securely delete or anonymize your data.
11. Changes to This Privacy Policy
SurpaTex LLC reserves the right to update this Privacy Policy at any time. Any changes will be communicated through email, text message, or recorded phone calls to the contact details you have provided. If you do not object to the changes in writing within 7 business days of notification, we will consider that you have accepted the updates.
12. Effective Date
This Privacy Policy is effective as of 11/08/2025.
Relation to Terms and Conditions
This Privacy Policy complements SurpaTex LLC’s Terms and Conditions and is referenced explicitly in section 6 of those terms, with a direct link to this document.